ARLINSTORY Return, Refund & Policy Terms
1. Order Cancellation
Orders may be cancelled within 6 hours of purchase.
After 6 hours, or once the order has been processed, packed, or shipped, cancellation is no longer possible.
To request cancellation, please contact customer support with your order number.
2. Return Eligibility (30-Day Policy)
We accept returns within 30 days from the date of delivery.
To be eligible for a return, items must meet all of the following conditions:
- Unused, unworn, and in original condition
- All original packaging included
- No signs of wear, damage, modification, or installation
- Proof of purchase is required
Returns that do not meet these conditions may be rejected or partially refunded.
3. Final Sale Items (Non-Returnable)
The following items are considered Final Sale and are not eligible for return, refund, or exchange:
- Customized or personalized products
- Special order or made-to-order items
- Limited edition releases
- Clearance items
- Promotional or discounted items (as marked Final Sale at checkout)
- Items damaged due to misuse, wear, or improper handling
Final Sale items are clearly indicated at checkout where applicable.
4. Refund Processing
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method.
Processing time:
- 7–14 business days depending on payment provider
Refund Deductions (If Applicable)
For non-defective returns:
- Original shipping fees are non-refundable
- Return shipping costs are the responsibility of the customer
- A restocking fee of up to 20% may be applied depending on product condition
Refund amounts are calculated based on inspection results.
5. Damaged, Defective, or Incorrect Items
We take full responsibility for:
- Manufacturing defects
- Wrong item shipped
- Missing items
- Verified shipping damage
Customers must report issues within 72 hours of delivery and provide:
- Order number
- Photo/video evidence of issue
- Packaging condition
After verification, we will offer:
- Replacement, or
- Full refund, or
- Alternative resolution depending on case
6. Shipping & Return Logistics
Customers are responsible for return shipping costs unless the issue is confirmed to be our fault.
Return conditions:
- Returns must be shipped from the same country where the order was delivered
- Items returned without authorization may be rejected
We are not responsible for lost return shipments without tracking confirmation.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details including:
- Full name
- Shipping address
- Phone number
We are not responsible for delays, losses, or failed deliveries due to incorrect information provided by the customer.
8. Risk & Fraud Protection Policy
We reserve the right to refuse or hold orders in cases of suspected:
- Fraudulent transactions
- Chargeback abuse
- Unauthorized payment attempts
- High-risk order behavior patterns
All orders are subject to internal risk screening before fulfillment.
9. Chargeback & Dispute Handling
By completing a purchase, customers agree to:
- Contact support before initiating any chargeback
- Allow us to resolve issues directly
- Provide evidence when raising disputes
Unauthorized chargebacks may be contested with:
- Tracking proof
- Delivery confirmation
- Customer communication logs
- Policy acceptance records
10. Contact Information
Customer Support: support@arlinstory.com
Phone: +86 13014168958
Company Address:
VUCKCO
14125 NE Airport Way
Portland, Oregon, USA
